Instant deployment—get started with no installation or configuration needed. Cloud subscriptions include all supported apps at no extra cost—everything’s bundled in. Support Board manages hosting, updates, and maintenance—taking full responsibility for uptime and system health.
Conversation Management: search, delete, download chats; view real-time status like typing indicators. Direct Messaging, Reports, Agent Ratings, Ticketing, and Offline Messaging: all included to round out a complete support toolkit. Knowledge Base Articles: integrated, multilingual help center that can be embedded in or accessed from chat. Message Editor: rich formatting with markdown, over 3,000 emojis, media/file attachments, and voice message support. Saved Replies, Departments, and Notifications: improve agent efficiency. Queue, Routing, and Email Piping: manage and assign chats as they come in. Omni-Channel Support: handle communication across multiple platforms. Advanced AI-Based Enhancements: Real-time AI translations, smart replies, message rewriting and spelling correction, speech recognition, image recognition.
Omnichannel chatbots powered via OpenAI and Dialogflow. Features like human takeover, AI Q&A flows, and on-the-fly chatbot training.
Installation and guidance on how to use this application or system.
