Get easy access to open and closed ticket statistics. A visual presentation of categories and a weekly generated ticket chart are presented.
Customers can search for the tickets with their unique ticket id.
You can make notes for each ticket according to the need. This makes following up on queries easier.
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
Save your most common replies for quick responses.
The Frequently Asked Questions are always convenient no matter what. You can send the send an article link to further assist your customer.
An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Online Guidance on how to use this application or system.
Online guidance or onsite coaching on how to use this application or system.
Simp provide support throughout your subscription period.