Legal Policy

Design Policy

Payment

Every project include a payment plan worked out with you in advance. This includes the amount of the Initial Payment, Progress Payment and Final Payment. Once the Final Payment is received in full, the completed website will be moved from the staging server to the live server. Every project included the following services start from the date of delivery:

Project Timeline

In order to have your website launched within the stated timeframe, we will need to receive all the information such as text, logo, photos, videos, account login information, etc. We cannot complete a website if the client does not provide the stated content. Therefore we do require all of our clients to understand that without adhering to the project time line their project could be delayed and/or face other consequences.

It is your responsibility to inform us of any potential delays ahead of time. We will work with you as much as possible to revise time lines, but we may not always be able to do so. If you fails to handle the requests in a timely manner, your website project will be placed on hold until the cancelation take into effect.

Ownership & Copyright

The client must have ownership or written permission to use all content he/she provides for use. Your provided content should not infringe on any trademark, service mark, or copyright laws. We will not responsible for intellectual property infringements on your behalf.

Cancellation

If we have not heard from you for a period longer than sixty (60) days, project will be assumed as a cancellation unless arrangements are made in writing between the involved parties before the end of the 60 days. If this happens, the client will be billed for the remaining balance of the stated project cost.

WebPanel Hosted Policy

Fully-Managed Service

WebPanel Hosted Services is a managed service offered by SIMP. If you purchase for a Subscription Plan, you will receive all features made generally available during the subscription period:

Self-Managed Service

If you plan to self manage your website, you will be granted full access to Super Admin role. Upon receiving the Super Admin role, you will be solely responsible for your website. We will convert the backend to the original stage and you’ll be locked out from Fully-Managed Service except the following till the end of your subscription:
A 30% surcharge on Fully-Managed Subscription Fee will be imposed for Self-managed client on the next subscription period.

Cancellation

WebPanel Hosted Services is an ongoing recurring service that will remain active until you cancel/terminate your subscription. Unless otherwise provided, you agree that until and unless you notify us of your desire to cancel the Services, you may be billed, but we are not obligated to bill you, on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm the Company or others or cause the Company or others to incur liability, as determined by us in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, the Company may charge you for all fees due for the Services for the remaining portion of the then current term.

Once your hosting service has been cancelled, all content and data stored will be removed immediately. We have no responsibility for providing you with access to your content once your WebPanel Hosted subscription has been cancelled.

Item Support Policy

Support Period

Item support is a service provided by SIMP for Fully-Managed Service’ customers. Having support for your purchased item means that we will be available to iron-out any potential issues you have in using the item.

Website hosted with preferred hosting provider includes item support for 1 month from the delivery date. During this period of time, we will provide the item support services we’ve set out on this page. If you want to continue receiving item support, you’ll have the option to renew it and increasing the item support period up to a maximum of 24 months.

Response times by our support team can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided (see ‘fair-use’ later on).

What's included

Answering questions about how to use the item. During the item support period, we will be available to answer your general questions about the item and how to use it. For example, how do I edit a page? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).

Answering technical questions about the item (and included third party assets). During the item support period, we will be available to:

Help with defects in the item. During the item support period, you can report and discuss bugs and minor item defects with us, and we will available to assist you with reported bugs. If appropriate, we will issue bug fixes directly to you as part of item support.

What's not included

Item customization. Item support does not include services to modify or extend the item beyond the original features, style and functionality after the date of delivery. For customization services that will help you tailor the item to your specific requirements, kindly contact our sales representative to see if we can offer paid customisation services.

Fair-use, and other details

We have outlined what item support is all about and we ask that you’re mindful of our time when making item support requests. We suggest that before you ask for support, read the documentation (included with the downloaded item) and any additional information available on the item pages (FAQs, Comments, etc) to see if that information answers your questions. Please take note that time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for us to properly fix, test, review and release. We may also take breaks (e.g. a vacation) from providing item support. We will let you know of any extended breaks via the Support Zone.
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